Returns Policy

If you decide to cancel your purchase please advise us as soon as possible via email to

If notification of cancellation is received prior to shipment we will handle your refund as a 'cancellation'. Any order that has already been shipped will then be processed as a 'Return'

All orders cancelled prior to shipment will be entitled to a full refund of the purchase price & shipping fee.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns on products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable) :
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Return Due To Change Of Mind 
The Stork Network Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. 
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (The Stork Network Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns 
The Stork Network Ltd will happily honor any valid manufacturer warranty claims, provided a claim is submitted within the terms specified by the manufacturer and the claim is accepted by the manufacturer. 
Customers will be required to pre-pay the return shipping, however we will 
reimburse you upon successful warranty claim. 
Upon return receipt of items for warranty claim, you can expect The Stork 
Network Ltd to process your warranty claim with the manufacturer within 7 days. Once warranty claim is confirmed, you will receive the choice of: 
(a) refund to your payment method 
(b) a refund in store credit 
(c) a replacement item sent to you (if stock is available)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed excluding the shipping fee, by way of a store credit that will be issued to you via email within 7 days. Store credit is offered for all returns expect at our discretion or in the event of faulty or defective items that can not be repaired or replaced.

Late or missing store credits or refunds 
If you haven’t received notice of a store credit please first check your junk or spam folder in your email. If you still can’t find any notice please contact us on

For refund to your bank account or credit/debit card please make contact with you bank in the first instance, it may take some time before your refund is officially posted. 
There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and after you have received notice of your exchange from us you can send your item to: 63 Harrison St, Allenton,  Ashburton Canterbury NZ 7700. Return shipping will be at your expense.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should courier your product to: The Stork Network, 63 Harrison Street, Allenton, Ashburton Canterbury NZ 7700

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit or refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and if it is not received no return will be processed